Privacy Policy
How Listentech Hear protects and handles your personal information
1 Information We Collect
When you interact with our 3D game asset integration platform, we collect information that helps us provide better educational services. This includes details you provide directly when enrolling in courses, creating accounts, or contacting our support team.
Personal Information
We also automatically collect technical information about how you use our platform - things like which tutorials you access, time spent on different modules, and your system specifications for 3D software compatibility.
Serbia-Specific Data Handling
As a company operating in Serbia, we comply with both Serbian data protection laws and European GDPR standards. Your data processing activities are registered with the Commissioner for Information of Public Importance and Personal Data Protection.
2 How We Use Your Information
Your information helps us create personalized learning experiences for 3D asset integration. We use it to track your progress through Unity and Unreal Engine tutorials, recommend relevant courses based on your skill level, and provide technical support when you're working with complex 3D workflows.
- Delivering course content and tracking your learning progress
- Processing payments for educational programs
- Sending course updates and important announcements
- Improving our curriculum based on student performance data
- Providing technical support for 3D software integration issues
- Ensuring platform security and preventing unauthorized access
We don't use your personal information for automated decision-making that could significantly affect your educational journey. Any course recommendations or skill assessments involve human oversight from our instructional team.
3 Information Sharing and Disclosure
We keep your information private and don't sell it to third parties. However, we do work with trusted service providers who help us deliver our educational services effectively.
Service Providers We Work With
- Payment processors for secure transaction handling
- Cloud storage providers for course content delivery
- Email service providers for course communications
- Analytics services to understand platform usage
- Customer support tools for technical assistance
Legal Disclosure Requirements
We may disclose your information when required by Serbian law, court orders, or to protect the rights and safety of our students and staff. This includes cooperation with educational authorities and law enforcement when legally obligated.
4 Your Privacy Rights
You have significant control over your personal information. Under Serbian data protection laws and GDPR, you can exercise several important rights regarding the data we hold about you.
Access Your Data
Request a copy of all personal information we have about you, including your course progress and communication history.
Correct Information
Update or fix any incorrect personal details in your student profile or course enrollment information.
Delete Your Data
Request deletion of your personal information, subject to legal requirements for educational records.
Restrict Processing
Limit how we use your information while maintaining your access to essential course materials.
Data Portability
Receive your course progress and personal data in a format you can use with other educational platforms.
Withdraw Consent
Stop certain types of data processing, such as marketing communications or optional usage analytics.
To exercise these rights, contact us at support@listentechhear.com. We'll respond to your request within 30 days and verify your identity before making any changes to protect your account security.
5 Data Security and Retention
We protect your information using industry-standard security measures. Our servers use encryption, secure access controls, and regular security audits to prevent unauthorized access to your educational data.
Security Measures
- SSL encryption for all data transmissions
- Regular security assessments and penetration testing
- Limited employee access on a need-to-know basis
- Secure backup systems with encryption at rest
- Multi-factor authentication for administrative access
Data Retention Periods
We keep your course enrollment and progress data for seven years after program completion, as required by Serbian educational regulations. Payment information is retained for five years for tax and accounting purposes.
Marketing communications and optional usage analytics are deleted within two years if you haven't engaged with our platform. You can request earlier deletion of non-essential data at any time.
6 International Data Transfers
Some of our service providers are located outside Serbia and the European Economic Area. When we transfer your data internationally, we ensure adequate protection through standard contractual clauses and adequacy decisions approved by European authorities.
Transfer Safeguards
We only work with international providers who meet strict data protection standards. All transfers are governed by contracts that require the same level of protection as Serbian and EU law provides.
7 Updates to This Policy
We update this privacy policy when our practices change or when legal requirements evolve. When we make significant changes, we'll notify enrolled students via email and post the updated policy on our website with a new effective date.
Minor updates, like contact information changes or clarifications, won't trigger notification emails. We recommend checking this page periodically, especially before enrolling in new courses or updating your account information.
Contact Us About Privacy
Questions about your privacy or this policy? We're here to help.
Email: support@listentechhear.com
Address: Kralja Milana 55, Subotica 01034, Serbia
Phone: +38136311968
Data Protection Officer: Available for privacy-specific inquiries